Cancellation & Refund Policy

getretreated.com is a technology marketplace that connects travellers with independent retreat operators. We do not set cancellation or refund terms ourselves. Each operator defines their own policy, which is displayed on their retreat listing. It is your responsibility to read and understand the applicable policy before completing a booking.

To cancel a booking, contact the operator directly using the details provided on the retreat listing page. If you need assistance locating operator contact information or cannot reach the operator, email us at hello@getretreated.com and we will do our best to help.

We recommend requesting cancellation in writing so that you have a record of the request and any agreed outcome.

Cancellation and refund terms vary by operator. Depending on the policy of the specific retreat you have booked, you may be entitled to:

• A full refund if cancelled within a specified window before the retreat start date.
• A partial refund based on how far in advance you cancel.
• No refund if the cancellation falls outside the operator’s allowed timeframe.

Always review the operator’s cancellation policy on the listing page before completing your booking. By confirming a booking you acknowledge that you have read and accepted the operator’s terms.

Any commission or platform fees charged in connection with a confirmed booking are non-refundable, regardless of the reason for cancellation. These fees cover the operational costs of the Platform and are separate from the retreat price charged by the operator.

If you are unable to resolve a cancellation or refund dispute directly with an operator, you may contact us at hello@getretreated.com. We will review the situation and may choose to mediate between the parties at our sole discretion.

getretreated.com is not a party to the contract between users and operators and is under no obligation to issue refunds on behalf of any operator. Our involvement in disputes is offered as a goodwill gesture only and does not constitute acceptance of liability.

In cases of genuine force majeure — including but not limited to natural disasters, declared pandemics, war, or government-imposed travel restrictions — we will work collaboratively with both operators and users to seek fair and reasonable solutions. This may include rebooking options, credit, or partial refunds at the discretion of the operator and the Platform.

Outcomes in exceptional circumstances cannot be guaranteed and will be assessed on a case-by-case basis.

For any questions about a cancellation or refund, please email hello@getretreated.com. Include your booking reference and the name of the retreat in your message so we can assist you as quickly as possible.